Last updated: 28 November 2025
These Terms of Use (the “Terms”) govern your access to and use of the websites, web applications, APIs, and related services provided by Venca, s.r.o., provider of product AuraHomeAI (collectively, “AuraHomeAI,” “we,” “us,” or “our”). Our services include, without limitation, AI-assisted real estate photo enhancement, virtual staging, empty-room visualization, automated listing text generation, and short property video generation (the “Service”).
By accessing or using the Service, creating an account, or selecting a button labeled I agree (or similar), you acknowledge that you have read and accepted these Terms and our Privacy Policy (collectively, the “Agreement”). If you do not agree, do not use the Service.
These Terms apply globally to all users, regardless of location. However, you are responsible for ensuring that your use of the Service complies with local laws and regulations in your country or region. Certain rights and obligations may vary based on local consumer protection laws.
1. Who May Use the Service
1.1 Eligibility. You must be at least the age of digital consent in your jurisdiction (18 in most countries) and able to form a binding contract to use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that entity, and “you” includes that entity. Use by children is not permitted.
1.2 Accounts. You are responsible for your account credentials and for all activity under your account. Keep your information accurate and your password secure. Notify us promptly of any unauthorized use or security incident.
1.3 Organizational Administration. Where the Service is provisioned to a company, the company may control, suspend, or terminate user accounts under its tenant and may access related usage information.
2. Our Service
2.1 Description. AuraHomeAI offers tools that:
– enhance real estate photos (lighting, color balance, clutter reduction);
– virtually stage interiors with AI (adding or replacing furniture and décor);
– generate listing descriptions (multiple languages available);
– create short promotional videos from photos;
– provide other real-estate marketing utilities as described on our websites.
2.2 No Professional Advice. Outputs are generated by AI and are provided for information and marketing purposes only. They are not architectural, engineering, legal, tax, or real-estate valuation advice.
2.3 Beta & Experimental Features. We may label features as Alpha/Beta/Preview. These are provided “as is,” may change or be withdrawn at any time, and may be subject to additional terms.
2.4 Service Changes. We may modify the Service, introduce new features, impose limits, or discontinue features at any time. If we make material adverse changes, we will provide notice where required by law.
3. Plans, Credits, and Billing
3.1 Listings-Based Plans. Access to certain features is sold in plans measured by the number of property listings you choose (e.g., 1, 5, 10, 50 listings). Unless stated otherwise on our Pricing page, each listing includes an internal credit budget used to run features for that listing.
3.2 Credits Per Feature (informative). Unless our Pricing page states otherwise, the default credit allocation per listing is 50 Photo credits and 1 video credit.
Feature usage includes:
– Photo enhancement → 1 credit per photo;
– Photo/Empty-room staging → 3 credits per resulting image;
– Smart listing description → 1 credit per generated description;
– Photo→Video generation → 1 video credit.
Note: Actual credit costs, inclusions, and bundles may be updated from time to time and are as published on the Pricing page at purchase. In case of conflict, the Pricing page controls.
3.3 Validity & Expiry. Credits are tied to the purchased listing(s). Unless otherwise stated, credits expire 12 months after purchase or when consumed, whichever occurs first. Expired or unused credits are non-refundable.
3.4 Payments & Taxes. Fees are due in advance and are non‑refundable except as required by applicable law. Prices are exclusive of applicable taxes, duties, or fees unless stated otherwise. You authorize our payment processor (e.g., Stripe or other merchant of record) to charge your selected payment method for fees and taxes.
3.5 Automatic Renewals (if enabled). If you subscribe to an auto-renewing plan, it will renew at the end of each term at the then-current price unless you cancel in your account before renewal.
3.6 Refunds. Except where required by law or expressly stated on the Pricing page, all payments are final and non-refundable. Where mandatory law grants a right to a refund or withdrawal, we will comply with that right.
To request a refund, please contact us via general@aurahomeai.com. Our team will review your request and provide instructions on how to proceed with the refund process. Please note that refunds will be processed to the original payment method used at the time of purchase.Refunds will be processed within a reasonable timeframe after the refund request has been received and approved.
3.7 Refund exceptions
There are certain situations where we may not provide a refund, including but not limited to:- If the purchase was done more than 30 days ago
– If the service has been used already (user already used any of the features – Photo enhancement, Photo Staging, Empty room, descriptions or video creation)
– If the user is in violation of our terms of service
4. Your Content; Outputs; Usage Rights
4.1 Definitions.
– “Customer Content” means photos, addresses, descriptions, text prompts, and other information or materials you (or your clients) upload.
– “Outputs” means results generated by the Service from Customer Content (e.g., enhanced photos, staged renders, descriptions, videos).
4.2 Ownership. You own your Customer Content and your rights in Outputs, except for any templates, assets, or materials owned by us or our licensors that are embedded in or necessary to render the Outputs.
4.3 License to Provide the Service. You grant AuraHomeAI a non‑exclusive, worldwide, royalty‑free license to host, process, transmit, display, and create derivative works from your Customer Content and Outputs solely to operate, maintain, and improve the Service.
4.4 Use for Model Improvement. We do not use Customer Content to train third‑party foundation models. We may use de‑identified data to improve performance and reliability. Where we offer opt‑in programs for sample use, you will be able to consent or decline.
4.5 Your Responsibilities. You are responsible for ensuring that your Customer Content is lawful and that you have all necessary permissions.
4.6 AI Limitations. You understand that AI-generated Outputs may be inaccurate or incomplete. You must review them before use and comply with all applicable advertising and consumer protection rules when publishing Outputs.
5. Intellectual Property; Licenses
5.1 Our IP. The Service, including software, algorithms, models, templates, and brand assets, is protected by intellectual property laws. Except for the rights expressly granted, all rights are reserved by AuraHomeAI.
5.2 Your License to Use the Service. Subject to these Terms and timely payment, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service and to use Outputs for marketing and internal purposes worldwide.
5.3 Restrictions. You may not reverse engineer, resell, or use the Service to build competing systems, nor remove proprietary notices or circumvent technical controls.
5.4 Third‑Party Materials. The Service may incorporate third‑party elements subject to their own terms, which you agree to respect.
5.5 Feedback. By submitting suggestions or ideas, you grant us a perpetual, worldwide, royalty‑free license to use them for any purpose.
6. Acceptable Use
You agree not to misuse the Service. Prohibited conduct includes:
– uploading unlawful or infringing content;
– generating deceptive or harmful materials;
– violating intellectual property or privacy rights;
– interfering with the Service’s integrity or security;
– attempting unauthorized access or scraping data;
– misrepresenting AI‑generated imagery as unaltered reality.
7. Privacy & Data Protection
We comply with privacy regulations applicable in the European Union (GDPR) and other regions where we operate. Our Privacy Policy describes data collection, usage, and storage. Users outside the EU consent to cross‑border data transfers where necessary for service provision.
8. Third‑Party Services & Links
The Service may integrate with or link to external services (payment gateways, APIs, storage providers, etc.). We are not responsible for those services, and their terms govern your use.
9. Suspension & Termination
We may suspend or terminate your account if you violate these Terms, create risk, or misuse the Service. You may stop using the Service anytime. Upon termination, your license ends, and we may delete your data after a retention period, subject to legal obligations.
10. Publicity
We may identify your organization (name and logo) as a customer on our website or marketing materials unless you opt out by email.
11. Disclaimers
THE SERVICE AND OUTPUTS ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE OR OUTPUTS WILL BE ERROR‑FREE OR MEET YOUR EXPECTATIONS.
12. Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, AURAHOMEAI AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF €100 OR THE AMOUNT YOU PAID FOR THE SERVICE IN THE PREVIOUS 12 MONTHS.
13. Indemnity
You agree to defend and indemnify AuraHomeAI, its officers, and affiliates from any claim arising from your Customer Content, Outputs, or breach of these Terms.
14. Governing Law; Dispute Resolution
14.1 Law. These Terms are governed by the laws of Slovakia, without regard to conflict of laws principles. Users outside the EU may have mandatory local consumer rights that override parts of this clause.
14.2 Jurisdiction. Any dispute will be resolved before the competent courts of Bratislava I, Slovakia, unless local law requires otherwise.
14.3 Amicable Resolution. Before court proceedings, parties will attempt good‑faith negotiation within 30 days after written notice.
15. Updates
We may modify these Terms from time to time. Updates will be posted on our website with the effective date. Continued use after the effective date constitutes acceptance.
16. Contact Information
Venca, s.r.o.
Hviezdoslavov, Muškátová 35, Slovakia
IČO: 55647677
IČ DPH: SK2122046487
Email: general@aurahomeai.com
Website: www.aurahomeai.com
This global version ensures legal applicability and flexibility across jurisdictions while maintaining compliance with EU GDPR and other international standards.
Jurisdiction-Specific Rights
This part summarizes additional or differing rights that may apply depending on your jurisdiction. Where applicable law in your country provides stronger consumer protections than these Terms, those local laws prevail.
1. European Union / European Economic Area (EEA)
– Consumers have a 14-day withdrawal right for digital services unless performance has already begun with their consent.
– GDPR applies to the processing of personal data; you may exercise rights of access, rectification, deletion, and portability.
– Disputes may also be submitted to the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).
2. United States
– Some states (e.g., California, Virginia, Colorado) grant privacy rights such as the right to opt-out of data sharing or to request data deletion. Requests can be made via our Privacy Policy contact channel.
– AuraHomeAI does not make any implied warranties beyond those required by federal or state law.
– Arbitration clauses or class action waivers may apply only to the extent permitted under your state law.
3. United Kingdom
– UK GDPR and the Data Protection Act 2018 apply. Data transfers outside the UK are safeguarded by appropriate mechanisms.
– Consumers may contact the UK Information Commissioner’s Office (ICO) regarding data protection matters.
4. Canada
– AuraHomeAI complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have rights to access and correct personal data and to withdraw consent.
5. Australia and New Zealand
– Consumers benefit from statutory guarantees under Australian and New Zealand Consumer Law. Nothing in these Terms excludes those guarantees.
– Data privacy is governed by the Privacy Act 1988 (AU) and the Privacy Act 2020 (NZ), respectively.
6. Other Jurisdictions
– If local law in your country grants additional non-waivable consumer or data rights, AuraHomeAI will honor them.
This Annex is for convenience only and does not constitute legal advice. Users are encouraged to review local laws or consult qualified counsel for their specific region.