Last updated: 28 November 2025
Venca, s.r.o., provider of product AuraHomeAI (“AuraHomeAI,” “we,” “us,” or “our”), is committed to protecting your privacy and handling personal data transparently. This Privacy Policy (the “Policy”) describes what data we collect, how we use it, your rights, and how you can contact us.By using our website, web applications, or services (collectively, the “Service”), you agree to the practices described in this Policy. If you do not agree, please discontinue use of the Service.
1. Information We Collect
1.1 Information You Provide to UsWe collect information that you voluntarily provide, including:
– Account information: Name, email address, company name, and password when you create an account.
– Billing information: Payment details and billing address when purchasing a plan or listing credits.
– Uploaded content: Photos, floor plans, text inputs, and other materials (“User Content”) that you upload for AI processing.
– Communications: Messages you send to us through email, chat, or support requests.
1.2 Information We Collect AutomaticallyWhen you access or use the Service, we may automatically collect:
– Device information: IP address, browser type, operating system, device model, and language preferences.
– Usage data: Dates, times, and interactions with the Service, including clicks, features used, and time spent.
– Cookies and tracking technologies: Data collected via cookies, pixels, and analytics tools to improve performance and user experience. You can adjust cookie preferences in your browser settings.
1.3 Information from Third PartiesWe may receive limited information about you from:
– Payment processors: Transaction details confirming successful payments.
– Third-party login providers: If you sign in using Google, Apple, or similar services.
– Analytics or marketing partners: Aggregated, non-identifiable statistics about Service usage.
1.4 Aggregated and De‑Identified DataWe may collect or generate anonymized data that cannot identify you. We use such data for research, analytics, and service improvement.
2. How We Use Your Information
We use personal data for legitimate business purposes, including:
– Service operation: To create and manage accounts, process transactions, and deliver requested outputs.
– Improvement: To understand usage trends, troubleshoot issues, and enhance Service performance and features.
– Communication: To send support responses, account updates, and relevant service notifications.
– Marketing: To send offers, updates, and product information, only if you have opted in or where permitted by law.
– Security and compliance: To detect fraud, prevent abuse, enforce Terms of Use, and comply with legal obligations.
– AI model performance: To analyze anonymized usage data and improve processing accuracy.We do not sell your personal data.
3. How We Share InformationWe share your information only when necessary and as described below:
3.1 With Service ProvidersWe use trusted third parties that provide hosting, cloud infrastructure, analytics, payment processing (e.g., Stripe), and customer support. They are contractually bound to use your data only as instructed by AuraHomeAI.
3.2 Legal RequirementsWe may disclose information to law enforcement or government authorities where required by law or to protect our legal rights and prevent fraud.
3.3 Business TransfersIf AuraHomeAI undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. You will be notified if ownership or control of your personal data changes.
3.4 With Your ConsentWe may share data with partners or affiliates if you explicitly consent (e.g., when integrating third-party apps).
4. Your Rights
Depending on your country or region, you may have the following rights:
– Access: Request confirmation of whether we process your data and receive a copy.
– Correction: Request correction of inaccurate or incomplete data.
– Deletion: Request deletion of your data, subject to legal and operational limits.
– Restriction or objection: Request limits on processing or object to certain uses.
– Data portability: Receive data in a machine-readable format where technically feasible.
– Withdraw consent: Withdraw previously given consent at any time.
You can exercise these rights by contacting us at general@aurahomeai.com. We may verify your identity before responding.
5. Data Security
We use appropriate technical and organizational measures to protect personal data, including encryption, secure hosting, access controls, and periodic reviews. However, no system is completely secure; you use the Service at your own risk.If you suspect unauthorized access or a data breach, please contact us immediately at security@aurahomeai.com.
6. Data Retention
We retain personal data only for as long as necessary to:
– provide the Service;
– comply with legal obligations;
– resolve disputes;
– enforce agreements.
Uploaded User Content and generated Outputs are typically stored for 30–180 days (depending on your plan and account settings) and may be deleted sooner upon request.
7. International Data Transfers
AuraHomeAI operates globally. Your information may be stored and processed in countries outside your residence, including within the European Union, the United States, or other regions with different data protection standards.When transferring data internationally, we implement safeguards such as the EU Standard Contractual Clauses or equivalent frameworks to ensure adequate protection.
8. Children’s Privacy
The Service is not intended for children under 16. We do not knowingly collect data from minors. If we learn that personal information has been provided by a child, we will promptly delete it.
9. Cookies and Tracking
We use cookies and similar tools for authentication, analytics, and personalization. You can manage or disable cookies in your browser. Essential cookies are required for Service functionality.For more details, see our Cookie Policy (if applicable).
10. Updates to This Policy
We may modify this Policy from time to time to reflect legal, technical, or business changes. We will post the revised version with an updated “Last Updated” date and notify users of material changes via email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance.
11. Contact Us
Venca, s.r.o.
Hviezdoslavov, Muškátová 35, Slovakia
IČO: 55647677
IČ DPH: SK2122046487
Email: general@aurahomeai.com
Website: www.aurahomeai.com
If you are in the European Union or United Kingdom, you may contact your local data protection authority for concerns about our handling of your data.
Supplemental Regional DisclosuresEuropean Union / EEA: Processing of personal data is based on Article 6(1) GDPR. You may lodge a complaint with your local supervisory authority.
United States: Certain state privacy laws (e.g., CCPA, CPRA) grant residents rights to access, delete, or opt out of data sharing.
Canada: We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).
Australia / New Zealand: Your data is handled under the Privacy Acts of your respective jurisdiction.
This Privacy Policy applies worldwide and is designed to comply with the EU GDPR, UK GDPR, and other global privacy frameworks.